Customer Service Offer Letter

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Customer Service Offer Letter

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Last updated November 5th, 2023

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A customer service offer letter is used by an employer to offer a customer service position to an applicant. It presents the terms of employment (such as pay, schedule, and benefits) and enables the candidate to formally accept the position.

Sample

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CUSTOMER SERVICE OFFER LETTER

[EMPLOYER NAME]
[MAILING ADDRESS]
[WEBSITE URL]
[PHONE]
[E-MAIL]		 [INSERT LOGO]

Date: [DATE]

RE: OFFER OF EMPLOYMENT

Dear [CANDIDATE NAME],

We are writing you to offer a position in customer service and to join our organization under the following terms:

  1. Title: [POSITION]
  2. Start Date (est.): [START DATE]
  3. Pay: $[AMOUNT] ☐ hourly ($/hr) ☐ yearly (salary)
  4. Type: ☐ Full-Time ☐ Part-Time (If part-time, how many hours? [HOURS])
  5. Benefits: [ADD BENEFITS]
  6. Time-Off: [ADD VACATION/PERSONAL DAYS]
  7. Location: [ADDRESS]

This letter represents a ☐ binding ☐ non-binding offer and is valid for [#] days. Thank you for considering us as a possibility for employment.

Sincerely,

_________________________
[SENDER NAME]
[SENDER TITLE]

Employee’s Acceptance

I formally accept the customer service position offered in this letter and agree to authorize a legally binding employment contract within a reasonable time period.

Signature: _________________________
Print Name: [CANDIDATE NAME]

What’s Next

Once a candidate receives a customer service job offer letter, they may decide whether to accept or decline the offer. Before accepting, they may wish to negotiate the salary or adjust the scheduling. If the candidate accepts the terms as-is, the letter may be binding, and the employer can proceed to draft a formal employment contract.